Return and Refund Policy
Effective Date: December 15, 2023
At Gift My Best, we strive to deliver joy and satisfaction with every gift box. However, we understand that unforeseen circumstances may arise. This policy outlines our procedures for refunds and replacements in such cases.
Refunds and replacements will be offered only if:
The gift box arrives damaged: Please inspect your gift box upon arrival. In the unlikely event it arrives damaged, please contact us within 48 hours of delivery via email at henrystewart@giftmybest.nz with photos of the damage. We will arrange for a prompt replacement or full refund, including any shipping costs.
The contents of the gift box are not satisfactory: If you are dissatisfied with the quality or quantity of the items within the box, please contact us within 48 hours of receiving the gift box. We will do our best to resolve the issue to your satisfaction, which may include a partial or full refund depending on the specific circumstances.
Please note:
Change-of-mind returns are not accepted: We understand that choosing the perfect gift can be tricky. However, due to the perishable nature of some items within our gift boxes, we are unable to offer refunds for change-of-mind purchases. Please choose your gift boxes carefully considering the recipient's preferences.
Returned items must be in original packaging: To be eligible for a refund or replacement, the gift box and all its contents must be returned to us in their original packaging, unused and undamaged.
Shipping costs: We will cover the return shipping costs for damaged items. However, for dissatisfaction with the contents, the customer will be responsible for return shipping costs unless the issue arose through our error.
Our goal is to ensure your complete satisfaction with our gift boxes. If you have any questions or concerns about our refund policy, please don't hesitate to contact us via email at henrystewart@giftmybest.nz. We are always happy to help!
This policy is subject to change without prior notice.